Delivery & Returns
Wherever possible, we undertake to deliver within 3–5 days (UK mainland excluding Scottish Highlands). If delivery is to take longer for any reason, we will let you know by email or telephone within two working days of placing your order.
Our appointed carrier has been chosen for their diligence and efficiency. However, in the unlikely event of a delivery failure, or loss or damage in transit, please contact us within 24 hours of the scheduled delivery day by telephoning 01424 533215, or emailing firstname.lastname@example.org
When you sign for receipt of the goods, please write on the delivery note ‘goods not inspected’ and state if there is any obvious shortage, visible damage or incorrect delivery.
SunSwitch welcomes all overseas, Scottish Highlands, Channel Islands and Republic of Ireland orders. In some cases there may be a surcharge for delivery to these areas. If the surcharge is not added automatically to your order, we will contact you with a quotation. We will not proceed with your order until any surcharge has been accepted
Our appointed delivery companies have been chosen for their diligence and efficiency. SunSwitch cannot be held liable for any consequential loss due to late delivery or failure to deliver by our appointed carrier. Liability in such cases is limited to the value of items that are shown not to have been received by you. In the event of loss or damage in transit, please notify us immediately on 01424 533215 or email email@example.com. If we receive no such notification within 7 days of goods being delivered, it will be deemed that you have accepted the items as satisfactory. Customers are responsible for ensuring that goods received are carefully stored and handled before and during installation. We cannot be held liable for any consequential loss caused careless handling by customers or their agents. If there is any problem with the goods we have supplied, please contact us immediately to let us know what that is. We will endeavor to resolve the matter quickly, to the best of our ability, and in accordance with your legal rights.
If a product is to be returned due to it being defective or damaged on delivery, please arrange to send it back to us with its original packaging. We must receive the product back within 14 days from when you first notified us. Upon receipt of the product, we will replace or refund the price of the item; all costs incurred in sending the item to you and pay your costs of returning it to us.
We are confident you will be completely satisfied with the goods you have purchased from SunSwitch. However, should you wish to return an item for exchange or have decided it is not what you wanted, please arrange to send it back to us with original packaging, complete, unused and undamaged, within 14 days of receipt. All such goods must be in ‘as new’ condition. This includes all accessories, manuals, fixings and product packaging. You do not have to give any reason for rejecting the goods, however, a brief explanation will help us to improve the service we offer in the future. We will exchange or refund the cost of the returned item(s) and reserve the right to deduct a re-stocking charge of at least 25%. In the case of special order, clearance items and bespoke products, exchange or refund is not available unless the goods are in some way defective.
We recommend that all items returned to us be sent recorded trackable delivery with insurance paid as a minimum. We will not pay your costs of returning the item to us, unless the goods were delivered to you damaged or defective. Please ensure that the goods are adequately protected during transit back to us, as any damage incurred in this way will be deducted off any refund due.
Please send any returns to: SunSwitch Limited, 1A Bradbury Drive, Springwood Industrial Estate, Braintree, Essex, CM7 2DH
Any refund due will occur within 15 days from the receipt of returned goods.
This Returns Policy does not affect your legal rights. Your rights under the Distance Selling Regulations remain unchanged.